Welcome to our FAQ page! Below you’ll find answers to the most common questions our customers ask. If you don’t see your question here, feel free to reach out to us at support@ballsnow.shop.

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Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options through Shopify Payments.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely through Shopify’s PCI-DSS compliant system.

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Shipping & Delivery

Q: Where do you ship?
A: We currently ship within Canada.

Q: How much does shipping cost?
A: Shipping is free on all orders.

Q: How long does delivery take?
A: Orders are typically processed within 1–2 business days and delivered within 3–4 business days.

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Returns & Refunds

Q: Can I return my order?
A: Yes, you can return your item within 30 days of delivery, as long as it is unused, in its original condition, and in the original packaging.

Q: Do you offer refunds?
A: Yes, we provide a 14-day money-back guarantee. If you’re not satisfied within 14 days of receiving your order, you can request a refund.

Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

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Products

Q: Are your products new and authentic?
A: Yes, all our snow blowers and leaf blowers are brand new, authentic, and sourced from trusted manufacturers.

Q: Do the products come with a warranty?
A: Yes. Most of our products come with a manufacturer’s warranty. Warranty details vary by brand and model. Please check the product page or contact us for specifics.

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Customer Support

Q: How do I contact customer service?
A: You can reach us anytime by email at:
📧 support@ballsnow.shop